Returns & Refunds Policy
We hope you’re happy with your Pure Flourish purchase. However, if you change your mind or there is an issue with your order, please see our returns and refunds policy below.
Returns
You have the right to cancel your order and return eligible items within *14 days of receiving your order*.
Once you have notified us that you wish to return an item, you then have a further *14 days to send the item back to us*.
To be eligible for a return, products must be returned unused, unopened and in their original packaging, unless the item is faulty, damaged or incorrect.
Please contact us before sending a return so that we can provide you with the relevant return instructions.
Supplements, Food & Sealed Hygiene Products
For health, hygiene and safety reasons, certain products may not be eligible for return once their protective seal or packaging has been opened.
This may include supplements, food products and sealed hygiene or personal-care products.
Your statutory rights are not affected. If a product is faulty, damaged, not as described or otherwise does not meet your legal rights, please contact us.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible with your order number and details of the issue.
We may ask you to provide photographs of the item and packaging to help us resolve the issue.
Where appropriate, we will arrange a replacement or refund at no additional cost to you.
Return Postage
If you are returning an item because you have changed your mind, you are responsible for the cost of returning it to us.
We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.
If an item is faulty, damaged or incorrect, we will cover reasonable return postage costs where a return is required.
Refunds
Once we have received and inspected your return, we will process any refund due to your original payment method.
Approved refunds will normally be issued within *14 days of receiving the returned goods*, although your bank or payment provider may take additional time to show the funds in your account.
Where you cancel your entire order within your statutory cancellation period, any standard delivery charge paid will also be refunded where required by law. Additional delivery costs resulting from choosing a more expensive delivery option than our standard service are not refundable.
Non-Returnable Items
Unless faulty or otherwise required by law, we cannot accept returns of:
- Products that have been opened or used where they are not suitable for return for health protection or hygiene reasons once unsealed.
- Products with a broken or removed protective seal where the relevant hygiene exemption applies.
- Perishable products or products liable to deteriorate or expire rapidly.
- Personalised or custom-made products.
Cancelling an Order
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been dispatched, we will endeavour to cancel it before shipment. If it has already been dispatched, you may need to return the eligible items to us in accordance with this policy.
## Contact Us
If you have any questions about a return, refund or your order, please contact our customer service team and include your order number so we can assist you.
*Pure Flourish*
*Lenzo Enterprises LTD*
This policy does not affect your statutory rights under UK consumer law.